Write-Off Expected: Which description matches its posting behavior?

Write-Off Expected: Which description matches its posting behavior?

• A. Posts the write-off according to the payer.
• B. Posts a manual adjustment by a user.
• C. Posts the write-off according to the contract in Epic.
• D. Posts the write-off automatically to the patient.

Answer: (C)

Write-offs are contractual adjustments tied to payer agreements. In Epic, when a claim is adjudicated, the system uses the payer contract to determine the amount of the write-off, and it posts this adjustment automatically as a contractual write-off on the patient’s account. This means the reduction comes from the contract data baked into Epic, not from a manual entry by a user, nor from decisions after adjudication by the payer, nor as a charge to the patient. The patient’s remaining balance reflects what’s left after this contract-based write-off (plus any patient responsibility). That’s why posting the write-off according to the contract in Epic is the best description.

Write-offs are contractual adjustments tied to payer agreements. In Epic, when a claim is adjudicated, the system uses the payer contract to determine the amount of the write-off, and it posts this adjustment automatically as a contractual write-off on the patient’s account. This means the reduction comes from the contract data baked into Epic, not from a manual entry by a user, nor from decisions after adjudication by the payer, nor as a charge to the patient. The patient’s remaining balance reflects what’s left after this contract-based write-off (plus any patient responsibility). That’s why posting the write-off according to the contract in Epic is the best description.