Which Epic feature enables outreach to patients based on population health data, such as overdue screenings?

Which Epic feature enables outreach to patients based on population health data, such as overdue screenings?

• A. MyChart Messaging
• B. Lab/Test Mapping (Order Mapping)
• C. Care Gap Outreach / Population Health Outreach
• D. Two-Factor Authentication

Answer: (C)

Care Gap Outreach / Population Health Outreach in Epic is the feature that enables outreach to patients based on population health data. It analyzes patient records against defined care gaps—like overdue screenings, immunizations, or necessary follow-up tests—and flags those who need attention. Once a gap is identified, it drives outreach workflows to contact patients or coordinate with care teams to close the gap, using channels such as MyChart messages, scheduling prompts, or staff tasks. This targeted, data-driven approach to reach patients with overdue or required care is what makes it the best fit for population health outreach. Other tools serve different purposes: MyChart Messaging is for direct individual communications, Lab/Test Mapping handles the technical linking of labs and tests, and Two-Factor Authentication is a security feature.

Care Gap Outreach / Population Health Outreach in Epic is the feature that enables outreach to patients based on population health data. It analyzes patient records against defined care gaps—like overdue screenings, immunizations, or necessary follow-up tests—and flags those who need attention. Once a gap is identified, it drives outreach workflows to contact patients or coordinate with care teams to close the gap, using channels such as MyChart messages, scheduling prompts, or staff tasks. This targeted, data-driven approach to reach patients with overdue or required care is what makes it the best fit for population health outreach.

Other tools serve different purposes: MyChart Messaging is for direct individual communications, Lab/Test Mapping handles the technical linking of labs and tests, and Two-Factor Authentication is a security feature.